GLOBAL SUPPORT ENGINEER AT ZETA DISPLAY IN MALMÖ

Are you passionate about technology and customer support? Do you want to work in an international environment and help develop a support department aiming to be one of the best in the industry? Zeta Display is now looking for a Global Support Engineer who wants to help build a world-class support function — a key part of our continued success. We are primarily looking for someone with full professional fluency in English or German, meaning you can communicate effortlessly and naturally in both speech and writing in a professional context. If you speak other languages as well, feel free to apply and let us know!

What does the support team do?

We are growing rapidly with ambitions to gain more market share in Europe and worldwide. At Zeta Display, you'll find a workplace with open communication, dedicated colleagues, and a culture defined by innovation, collaboration, and an international outlook. We have support colleagues in 7 countries, and we are now starting the journey to build a centralized support team at our headquarters in Malmö, focused on maximizing knowledge and quality.

As a Global Support Engineer, you'll handle both software- and hardware-related incidents and service requests, where you play an important role in communicating with customers, internal IT teams, and suppliers. In parallel with your day-to-day responsibilities, you'll contribute to the development of our working methods, systems, and support structure — with the goal of making our support function a global competitive advantage. We’ve already made good progress, but if you join us now, you’ll be instrumental in shaping how the most forward-thinking support function should be run.

Some of your key responsibilities:

🖥️ Handle and resolve technical incidents in line with ITIL best practices

🖥️ Provide support in complex cases and manage escalations

🖥️ Communicate with customers and regional support teams about solutions and status updates

🖥️ Document cases in our ITSM systems (including Topdesk)

🖥️ Contribute to improvements in tools, processes, and customer experience

Are you ticking all the boxes?

✅ I have previous experience in technical support and get energy from combining tech and service

✅ I am fully fluent in English or German at a professional level (Other languages? Let us know in your application!)

✅ I’ve worked with ticketing systems like Topdesk, Jira, or similar

✅ I’m service-minded, structured, solution-oriented, and thrive in fast-paced environments

I just love

✅ I simply love technology, and if there’s something I don’t know, I make sure to learn it, just because I find it really fun.

Who are we at Zeta Display?

We are a European leader in digital signage, with over 100,000 installations in more than 50 markets. With headquarters in Sweden and operations in seven countries, we deliver complete solutions in hardware, software, and content management to some of the world’s largest brands. Our vision is to create visual experiences that engage and influence — and our support function plays a vital role in achieving that.

Learn more at www.zetadisplay.com

Apply today!

You're welcome to upload your CV or apply with your LinkedIn URL (we do not accept cover letters). We review applications continuously, and the final application date is June 8, 2025. The position may be filled earlier, so don’t wait — apply today!

Zeta Display is partnering with Roi Rekrytering for this recruitment. If you have any questions, please contact Recruitment Consultant Lina Friberg at lina.friberg@roirekrytering.se.

🌟 Employment with Zeta Display

🌟 Start date by agreement