PRODUCT CONSULTANT - SOFTWARE IMPLEMENTATION

Do you want to be part of an established and fast-growing company with a strong global brand? Then you might be our perfect match! We are searching for a Product Consultant to our office in Manchester or Nottingham - UK.

Axiell is a global company operating in 60 countries. We are one of the largest companies in the sector with a clear vision and mission. We strive to secure the past and present knowledge to the future – bring knowledge to the people.

We are headquartered in Lund, Sweden, and have more than 450 employees and offices in over 15 countries. We serve libraries, schools, archives, museums, and authorities with technically advanced and innovative solutions developed in close cooperation with our customers around the globe.

WORK DESCRIPTION

You as a Product Consultant - Software Implementation within the Axiell ALM Project Delivery team, will play a crucial role. Your primary responsibility will be to work with customers to enable them to get the best use out of our Product Portfolio. You will work with new and existing customers to configure and deliver the products and meet their business needs including data migration consultancy, general consultancy, installation, configuration, training, and testing.

You will increase overall customer satisfaction by providing quality service and support!

AXIELL OFFER YOU

Besides a pleasant working environment at our office in Manchester or Nottingham - UK, you will get fantastic colleagues around the globe. We offer you a place to grow, an open informal culture, market-based salary that matches your knowledge and experience. Laptop and other crucial equipment and the option for you to work partially from home.

ABOUT THE ROLE

• Develop an excellent in-depth knowledge of the Axiell ALM Product Set; know the configuration requirements of all the products and the limitations.

• Provide consultancy to customers on data migration, including analysis, mappings, and specifications.

• Deliver developments and configurations of web related products.

• Work closely with the Axiell Project Managers to plan, schedule, and execute the work assigned.

• Carry out any QA testing as may be required to ensure product quality.

• Work with the Development team, providing feedback on products and customer wish lists.

• Be able to recognise Request for Enhancements and ensure they are clearly categorised and documented.

• To monitor scope of a project and ensure that out-of-scope requests are raised with the Project Manager.

• Always contribute to the building and maintenance of strong customer relationships and satisfaction by provision of clear and frequent communication, including throughout any project lifecycle.

• Attend review/project meetings (stand-ups, allocation sessions, catch-ups).

ABOUT YOU

You are a problem-solving team player with a great attitude to life and excellent social skills. You have a willingness and ability to plan, priorities, and influence the team with your ideas and solutions. You are comfortable working with technology and can gain a good understanding of software configurations. You are self-motivated and resourceful, willing to take ownership of challenging situations.

Essential skills

• Minimum of 2 years’ experience in a demanding project delivery and/or data/collections management environment ideally within a software company.

• You are comfortable working with technology and can gain a good understanding of software configurations.

• Exposure to data migration work and associated technology.

• Ability to prioritise & manage own workload and adjust to changing priorities.

• Well organised and able to meet deadlines.

• You have excellent customer facing skills and experience.

• Good verbal and written communication skills.

• Problem solver, with a structured, methodological approach.

• Self-motivated and resourceful, willing to take ownership of challenging situations.

• Great team player, but also capable of independent working.

• Must be fluent in English, written and oral. 

Desirable Skills

• Experience working with/studying the archive, museum or library sector would also be advantageous but not essential.

• Familiar with Agile project management methods.

• Any experience/knowledge of Javascript, C#, HTML, CSS, SQL server, Windows Active Directory or other database technologies or programming languages.

• Database Modelling

Advantageous but not essential

• Verbal and written communication skills in German or Dutch.

HOW DO I APPLY?

To apply, please send us your up-to-date resume and covering letter, via our Workspace form, explaining why you are interested in the position, how you are uniquely qualified for the role, and your salary expectations.

Don’t meet every single requirement? At Axiell, we are dedicated to building a diverse and inclusive workplace and are committed to the principles of employment equity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways and tell us why you are the perfect candidate we’re looking for!

Need support during your application or further information about the job? Please do not hesitate to contact me!

Rebecca Sommerfeldt (Human Resources)

Rebecca.sommerfeldt@axiell.com