PRODUCT CONSULTANT

Help Museums, Archives and Libraries make knowledge accessible to the world

At Axiell, we develop software and services that help museums, archives, libraries, and cultural institutions manage, preserve, and share culture and knowledge. Our mission is to contribute to more informed, connected, and culturally rich communities.

We are now looking for a Product Consultant to join our Professional Services team on a fixed-term contract to cover a temporary absence, with the possibility of extension depending on business needs and future circumstances. This is an excellent opportunity for someone who enjoys combining technology, consulting, customer interaction, and project delivery in an international environment.

About the Role

As a Product Consultant, you will work closely with customers and colleagues to implement and optimize Axiell's collection management solutions. You will act as a trusted advisor throughout the project lifecycle, ensuring customers get maximum value from our products.

You will be involved in:

• Consulting customers on product configuration and best practices

• - Performing data migration projects, including mappings and specifications

• Executing implementation, configuration, testing, and deployment activities

• Collaborating with Project Managers to ensure projects are delivered on time and within scope

• Building strong customer relationships through clear communication and high-quality service

• Participating in project meetings, workshops, and review sessions

• Performing testing activities

• Identifying customer needs and opportunities for further solution improvements

• Working with both new and existing customers across the cultural heritage sector

What We're Looking For

We believe you have a technical background combined with a customer-focused mindset.

Ideally, you have:

• Working knowledge of database technologies and proficiency in programming languages. A combination of any of the following: C#, C++, MS SQL, Oracle, MongoDB, CSS, HTML, PHP, JavaScript, Linux, Perl, Python, Bash.

• Experience working with APIs (REST, GraphQL, SOAP, etc.)

• Familiarity with testing tools such as Postman

• Experience with cloud-based environments, preferably Microsoft Azure

• At least 2 years of experience in a customer-facing, service, consulting, or technical support role

To Thrive in This Role, You Are:

• Organized and able to manage multiple priorities

• A strong communicator who can engage both technical and non-technical stakeholders

• Solution-oriented and proactive

• Comfortable working independently while being a supportive team player

• Detail-oriented with a focus on quality and customer satisfaction

Why Join Axiell?

At Axiell, you'll be part of a purpose-driven international company where technology helps preserve and share knowledge, culture, and history.

We offer:

• Meaningful work with customers, making a difference in society

• A collaborative and supportive international team

• Flexible and hybrid working opportunities

• A culture built on trust, curiosity, and continuous learning

• The opportunity to contribute to projects used by museums, archives, and libraries around the world

Compensation & Benefits
We are committed to fair and transparent compensation. The salary range for this position is CAD 75,000–85,000 per year, depending on experience, skills, and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package and opportunities for professional growth and development.