SUPPORT ENGINEER

We’re Hiring: Support Engineer – North America

Do you have a passion for technology and love helping customers succeed?
At Axiell, you can make an impact on how cultural heritage is preserved and shared across the world.

We help 13,000+ customers — libraries, museums, archives and schools in 60+ countries — manage their collections and bring knowledge to the public. With 20+ offices worldwide and HQ in Sweden, we build digital tools that empower culture, learning, and accessibility.

Now, we’re looking for a skilled and motivated Support Engineer to join our North American ALM Customer Support team.

What you’ll do

In this role, you’ll be the first point of contact for our customers — solving technical issues, analysing root causes and ensuring they get the best possible support experience.

You will:
• Manage customer issues via Jira or Azure DevOps
• Communicate directly with customers to understand and resolve cases
• Test fixes and updates to secure smooth deployments
• Improve support processes and available tools
• Coordinate expectations, document findings and escalate to development when needed
• Manage Jira/DevOps queues
• Keep customers and internal stakeholders updated
• Work in a hybrid setup

You’ll report to our Customer Support Manager for Axiell ALM North America and collaborate closely with Product Development and QA.

About you

You’re a positive, proactive and solutions‑driven person who enjoys helping others. You’re technically strong, communicate clearly and thrive both in a team and independently.

You’re organized, detail‑oriented, and eager to learn.

To succeed in this role, you likely bring:
• A degree in Computer Science or a related field
• 1–2 years of experience in a similar support/technical role
• Experience with Linux/Unix systems
• Knowledge of programming languages such as C++, Java, Perl, Python
• Experience with React‑based frameworks, JavaScript, HTML, XSL, Jetty
• Experience using IDEs like Eclipse or VS Code
• Familiarity with version control (Git, CVS)
• Experience with Jira/DevOps or similar tools

What we offer

• Competitive salary and benefits
• Opportunities for professional growth
• A collaborative, talented global team
• A chance to make a real impact in a mission‑driven company

Location Flexibility

We’re flexible regarding where this role can be based. Our primary locations for the position are Montreal and Fredericton, but we also welcome applicants from other eligible areas, including Toronto, Vancouver, St. John’s, Halifax, Charlottetown, Quebec City, Winnipeg, Regina, and Whitehorse. If you’re based in any of these locations, we encourage you to apply.

Ready to apply?

If you’re passionate about solving problems and enjoy working in a collaborative, international environment — we’d love to hear from you!

Please send us your CV and a cover letter describing your interest in the role, what makes you a strong fit, and your salary expectations.

👉 Don’t meet every requirement? That’s okay!
At Axiell, we value diverse experiences. If you’re excited about the role, we encourage you to apply.