SUPPORT ENGINEER

We’re Hiring: Support Engineer – North America

Do you want to work with technology that supports culture, learning, and heritage around the world?

At Axiell, we develop digital tools that help preserve and share cultural heritage across the world. More than 13,000 libraries, museums, archives and schools in 60+ countries use our platforms to manage collections, enhance learning, promote accessibility, and connect with their communities. With 20+ offices globally and headquarters in Sweden, we’re on a mission to empower culture, knowledge, and public engagement.

We’re now looking for a Support Engineer to join our ALM North America team and help us continue this important work.

👉 Learn more about us at www.axiell.com

What you’ll do

As our Support Engineer, you’ll be the first point of contact for customers — ensuring they get quick, accurate and friendly support.

You will:
• Monitor and manage customer issues in Jira or Azure DevOps
• Communicate with customers to understand and resolve technical issues
• Test fixes and deployments for smooth functionality
• Improve support processes and available tools
• Manage Jira/DevOps queues and document cases
• Coordinate with Product Development and QA
• Provide clear, timely updates to customers and stakeholders
• Work in a hybrid setup

You’ll report to the Customer Support Manager for Axiell ALM North America.

Who you are

You’re proactive, positive and solution‑oriented, with a genuine interest in helping others.
You communicate clearly, enjoy teamwork, and can also work independently when needed. You’re structured, detail‑oriented, and always eager to learn.

Your background likely includes:
• Degree in Computer Science or related field
• 1–2 years’ experience in a similar technical support role
• Experience with Linux/Unix
• Knowledge of C++, Java, Perl, Python
• Experience with React‑based frameworks, Jetty, JavaScript, HTML, XSL
• Familiarity with IDEs (Eclipse, VS Code)
• Version control tools (Git, CVS)
• Working with Jira, DevOps or similar systems

What we offer

• Competitive salary and benefits
• Professional development and growth opportunities
• A global, collaborative and talented team
• The chance to make real impact in a mission‑driven company

Location Flexibility

We’re flexible regarding where this role can be based. Our primary locations for the position are Montreal and Fredericton, but we also welcome applicants from other eligible areas, including Toronto, Vancouver, St. John’s, Halifax, Charlottetown, Quebec City, Winnipeg, Regina, and Whitehorse. If you’re based in any of these locations, we encourage you to apply.

Ready to apply?

If you love problem‑solving and enjoy working in a collaborative technical environment, we’d love to hear from you!

Please send us your CV and a cover letter describing your interest in the role, what makes you a strong fit, and your salary expectations.

👉 Don’t meet every requirement? That’s okay!
At Axiell, we value diverse experiences. If you’re excited about the role, we encourage you to apply.